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The connection to the server has failed.

When checking your email using Microsoft Outlook/Outlook Express you may encounter one of the following error messages:

The connection to the server has failed. Account: 'mail.chilipepperweb.net', Server: 'mail.chilipepperweb.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

The connection to the server has failed. Account: 'mail.chilipepperweb.net', Server: 'mail.chilipepperweb.net', Protocol: SMTP, Port: 25, Secure(SSL): No, Socket Error: 10061, Error Number: 0x800CCC0E

This error message appears when Microsoft Outlook/Outlook Express cannot establish a connection with the mail server. The most common causes for this error are:

• Your email configuration is incorrect.
• You have firewall/Internet security software on your computer which is blocking access to your mail server.
• Your Internet service provider has blocked access to email services not on their network.

First turn off your computer and your modem, wait 30 seconds then turn these devices back on again and retry. If you experience the same error please read on.

• Next confirm that your email settings are correct.
• Can you browse webpages? If not disable any firewall/Internet security software on your system.
• Firewall and security software can also block your access to your mail server, this can be confirmed by disabling your security software.
  This can usually be done by right clicking on your firewall's system tray icon and select the appropiate options to disable/turn off your firewalling software - For more information, see your software documentation.
• If you are running Microsoft Windows XP - You will need to confirm that the WindowsXP firewall is not currently enabled.
• Recreate the email account.
• Some Internet service providers block access to email servers not located on their network. SBC is one of the mostly widely used providers known to do this.

If your ISP does block email access, you will not lose your ability to use your domain email address. You will however, need to replace the outgoing mail server in your email settings with the outgoing server name provided by the ISP you are connected with.