Initial E-mail Receipt
 

When you first signed up for an account, the system sent you an e-mail confirmation.  The e-mail contains all of the necessary information to access and publish to your web folder, as well as control panel access information.

You selected your username and password, which gives you access to your control panel from our main site.  The username and password are mainly used for control panel access only.  Most other areas or features require you to enter a username that resembles a full e-mail address.  This is the case for tools such as e-mail and WebMail where the full username is the entire e-mail address of the individual.

The initial welcome e-mail provides you:
1. Payment details if action is required
2. Your hostname to publish web or site information
3. Control panel login and password
4. FTP login and password
5. A temporary url where you can view your site

When you purchase or transfer a domain name, the changes/additions have to propagate through the network of Internet Name Servers.  This normally takes 24-72 hours depending on the ISP.  The only way to check when this has happened through your connection, is to type in your domain name to see the page you receive.    We provide a default site index.html page in your folder which you eventually overwrite.  This temporary index page also has a login prompt similar to using the main site to access your control panel.  Once you publish your site and overwrite this page, you can login to the control panel from our main site.
 

Contents of your HOME Directory

Your home directory contains several default subdirectories. Their number and names will differ depending on your plan, yet some of them are common for all plans. Here are some of the directories that are automatically created and may not be deleted:
 

Directories that contain your sites

Each of your sites is put in a separate directory. The name of the directory is the same as your site's domain name. If you have more than one site, you will have several such directories. These are the directories where you will upload your .html files or any other files that you want to make accessible from the Internet. Each of these directories may contain their own /webalizer or /modlogan directories (for web statistics). Do not delete either of these directories. Your site is too valuable to lose at a touch of a button.

The Logs directory

It contains directories for every site with transfer log enabled. Each such directory contains its own set of log files that are required to write and read the data about all visits to your sites. Deleting the Logs directory will cause the loss of the web statistics accumulated in the course of your site operation. Click here for more on web statistics.

The Virtual FTP directory

It's name is the dedicated IP address. This directory is created when you enable Virtual FTP Server (may not apply on all accounts, check your hosting plan) and can be accessed by virtual FTP users to list and download its content. There are as many such directories as dedicated IP addresses. Deleting Virtual FTP directories will cause incorrect operation of Virtual FTP. However, you may harmlessly delete individual files in these directories.

The subdomain directories

When you make a subdomain, a new directory is created with the subdomain name as the directory name. If you delete a subdomain directory, internet visitors will get the 404 "File not found" error when attempting to access the subdomain. Click here to read on how to create or add subdomains.

The ssl.conf directory

This directory stores SSL pairs for all encrypted sites. Deleting the ssl.conf directory will result in incorrect SSL operation.

Warning: Do not delete ANY default directories in your root directory.  This will cause malfunctions of your account. As a rule of thumb, you may delete only directories and files you have uploaded yourself or that have been uploaded by any of your Virtual FTP and Anonymous FTP users.