0x800CCC0D

Cannot locate server

When checking your email using Microsoft Outlook/Outlook Express you may encounter one of the following error messages:

No connection could be made because the target machine actively refused it.
The server could not be found. (mail.chilipepperweb.net,
POPserver:'mail.chilipepperweb.net', Error Number: 0x800CCC0D)
Task 'mail.chilipepperweb.net - Sending and Receiving' reported error (0x800CCC0D):
'The connection to the server was interrupted. If this problem continues, contact your server administrator or Internet service provider (ISP). The server responded: 0x800CCC0D'

This error message appears when Microsoft Outlook/Outlook Express cannot establish the required connection to the Internet.

This error can be caused by:

You are not currently connected to the Internet
Your Internet connection configuration is incorrect
You have firewall/Internet security software on your computer blocking your access to your email server.

First turn off your computer and your modem, wait 30 seconds then turn these devices back on again and check your email. If you experience the same error please read on:

Next confirm that your ChiliPepperWeb email settings are correct.
Can you browse webpages? If not disable any firewall/Internet security software on your system.
Firewall and security software can also block your access to your mail server, this can be confirmed by disabling your security software.
This can usually be done by right clicking on your firewall's system tray icon and select the appropiate options to disable/turn off your firewalling software - For more information, see your software documentation.
If you are running Microsoft Windows XP you will need to confirm that the WindowsXP firewall is not currently enabled.

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