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Outlook is unable to connect to your incoming POP3 e-mail server.

SYMPTOMS

When you start Microsoft Outlook, you may not be able to send and receive messages, and you may receive the following error message:

0x80042108 Outlook is unable to connect to your incoming POP3 e-mail server.

CAUSE

This behavior may occur if any of the following conditions are true:

• There are corrupted files on your hard disk.
• You are running Norton Personal Firewall 2002.
• You are running Norton Internet Security software.
• You have installed an update to Microsoft Office.
• The Norton anti-spam add-in is enabled in Outlook.

Note: Norton Personal Firewall 2002, Norton Internet Security software, and the Norton Anti-Spam add-in are supported by Symantec Inc.

RESOLUTION

To resolve this behavior, remove your Norton Person Firewall or Norton Internet Security software and then reinstall your Norton Person Firewall or Norton Internet Security software.

Alternatively, you can use the contact information that is provided later in this article if you need help.

To remove and then reinstall Norton Person Firewall or to remove and then reinstall Norton Internet Security software, follow these steps.

Warning: This workaround may make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We do not recommend this workaround but are providing this information so that you can implement this workaround at your own discretion. Use this workaround at your own risk.

Important: These steps may increase your security risk. These steps may also make your computer or your network more vulnerable to attack by malicious users or by malicious software such as viruses. We recommend the process that this article describes to enable programs to operate as they are designed to, or to implement specific program capabilities. Before you make these changes, we recommend that you evaluate the risks that are associated with implementing this process in your particular environment. If you choose to implement this process, take any appropriate additional steps to help protect your system. We recommend that you use this process only if you really require this process.

1. Click Start, and then click Control Panel.
2. In Control Panel, click Add or Remove Programs.
3. In the list of currently installed programs, click Norton Personal Firewall 2002, and then click Remove.
   Follow the instructions that appear on the screen to remove the program from your computer.
4. In the Add or Remove Programs dialog box, click Add New Programs, and then click CD or Floppy.
   Follow the instructions that appear on the screen to reinstall Norton Personal Firewall 2002.
5. Look for updates to the Norton Personal Firewall software or the Norton Internet Security software by visiting the following Symantec Web site.
   http://www.Symantec.com/techsupp