0x80042108
Outlook is unable to connect to your incoming
POP3 e-mail server.
SYMPTOMS
When you start Microsoft Outlook, you may not be able
to send and receive messages, and you may receive the following error
message:
0x80042108 Outlook is unable to connect to your incoming
POP3 e-mail server.
CAUSE
This behavior may occur if any of the following conditions
are true:
- There are corrupted files on your hard disk.
- You are running Norton Personal Firewall 2002.
- You are running Norton Internet Security software.
- You have installed an update to Microsoft Office.
- The Norton anti-spam add-in is enabled in Outlook.
Note: Norton Personal Firewall 2002, Norton Internet
Security software, and the Norton Anti-Spam add-in are supported by Symantec
Inc.
RESOLUTION
To resolve this behavior, remove your Norton Person Firewall
or Norton Internet Security software and then reinstall your Norton Person
Firewall or Norton Internet Security software.
Alternatively, you can use the contact information that
is provided later in this article if you need help.
To remove and then reinstall Norton Person Firewall or
to remove and then reinstall Norton Internet Security software, follow
these steps.
Warning: This workaround may make your computer
or your network more vulnerable to attack by malicious users or by malicious
software such as viruses. We do not recommend this workaround but are
providing this information so that you can implement this workaround at
your own discretion. Use this workaround at your own risk.
Important: These steps may increase your security
risk. These steps may also make your computer or your network more vulnerable
to attack by malicious users or by malicious software such as viruses.
We recommend the process that this article describes to enable programs
to operate as they are designed to, or to implement specific program capabilities.
Before you make these changes, we recommend that you evaluate the risks
that are associated with implementing this process in your particular
environment. If you choose to implement this process, take any appropriate
additional steps to help protect your system. We recommend that you use
this process only if you really require this process.
- Click Start, and then click Control Panel.
- In Control Panel, click Add or Remove Programs.
- In the list of currently installed programs, click
Norton Personal Firewall 2002, and then click Remove.
Follow the instructions that appear on the screen to remove the program
from your computer.
- In the Add or Remove Programs dialog box, click Add
New Programs, and then click CD or Floppy.
Follow the instructions that appear on the screen to reinstall Norton
Personal Firewall 2002.
- Look for updates to the Norton Personal Firewall software
or the Norton Internet Security software by visiting the following Symantec
Web site.
http://www.Symantec.com/techsupp
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