Email Support

Error Messages - A complete list of error messages with more detail and possible solutions provided where available.

Mail Delivery Error Messages - A complete list of error messages with more detail and possible solutions provided

There are a number of issues that can be caused by a corrupt message in your email queue:

• Every time you download email you get repeat copies of the same messages
• Download of your email hangs or is unexpectedly terminated
• Your email program tells you that you have 'X' new messages, but you only download 'X-Y' messages

This is usually caused by a "corrupt" email that was sent to you. You will need to log into your webmail through your control panel and delete the email causing the problem.

1. Go to your Control Panel and log in with your username and password.
2. Click on the Web Mail icon and log in to the email account experiencing the problem with its username and password.
3. In the Horde mail program you can see all your mail residing on the server. If you see the offending email or an "odd looking email" delete it. You may want to delete ALL the emails you possibly can to make sure you get the one that's causing the problem and any email you do not want while you are there.
4. Once done, log out of the Web Based email program, and then check your mail with your email program.

If it retrieves your mail properly, then you fixed it. If not, then you still may have a corrupted email residing on the server. You will have to go back and continue deleting emails and testing with your email program until you remove the problem email. If the problem persists, this link may also provide helpful information: Prevent and Remove Outlook Duplicates

Your Internet Service Provider (ISP) may be blocking port 25 and requiring you to use their SMTP server settings. Below is a list of settings for some of the more popular ISPs. If yours is not on this list, you should contact your ISP and request the proper settings for their outgoing mail server.